The STANDARD size is shown in the main picture.
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
At The Purple Rose, we guarantee that our floral arrangements will remain attractive for at least ONE WEEK, provided they receive proper care.
Each arrangement comes with a card containing flower care recommendations. Please review and follow the provided instructions. Your satisfaction is our priority.
Fresh Flowers – No Returns
Due to the perishable nature of flowers, we do not accept returns on fresh floral arrangements once they have been delivered or picked up.
Damaged, Wilted, or Incorrect Orders
If you receive flowers that are damaged, wilted, or do not match the description, OR if they wilt within 3 days of purchase.
· Please contact us immediately.
· Include photos of the arrangement and the place where the flowers are placed.
· We will offer a replacement, store credit, or a partial refund, depending on the issue.
Event Decor & Rentals
All décor, rentals, and setups are non-refundable once delivered or installed. If an event is canceled, please notify us at least 7 days in advance to explore rescheduling or partial credit (case-by-case).
Cancellations
· Standard Orders: Cancellations must be made at least 24 hours before delivery for a full refund.
· Weddings & Events: Deposits are non-refundable. Final balance refunds depend on how close the event is to the cancellation date and the terms of the Floral Services Contract if it was signed.
Custom Orders
Custom arrangements and personalized event designs are non-refundable once we’ve started preparation or purchased special materials.
How to Request a Refund
Email us at info@thepurplerose.com
Or text us +17472722521 with:
· Your full name
· Order number
· Photos (if applicable)
· A short explanation
We’re here to help resolve any concerns with care and professionalism. Thank you for trusting us.
