Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We are The Purple Rose, and we are a real local florist in West Hollywood. We are committed to delivering fresh, beautiful floral arrangements and event décor with care and reliability.

Delivery Areas

We offer local delivery across West Hollywood and Beverly Hills, as well as surrounding areas, such as, Glendale, Burbank, Culver City, Dodger town, Encino, Granada Hills, Huntington Park, Inglewood, La Canada Flintridge, La Crescenta, Los Angeles, Marina Del Rey, Mission Hills, Montrose, North Hills, North Hollywood, Northridge, Pacific Palisades, Pacoima, Panorama City, Pasadena, Playa Del Rey, Playa Vista, Porter Ranch, Reseda, San Fernando, Santa Monica, Sherman Oaks, South Pasadena, Studio City, Sun Valley, Sunland, Sylmar, Tarzana, Toluca Lake, Tujunga, Universal City, Valencia, Valley Village, Van Nuys, Venice, WLA, Winnetka. For deliveries outside our main zone, please contact us directly for availability and a custom quote.

Delivery Times

• Standard Deliveries: Tuesday to Sunday, 11 AM – 8 PM. 

• Same-Day Delivery: Orders for products marked “Same Day Delivery” must be placed before 6 PM.

• Monday & Holiday Delivery: Available for pre-scheduled events.

Days and times other than those stated above are available upon request only.

Delivery Fees

Delivery fees vary by location and will be calculated at checkout. Custom event setups may include additional delivery/setup fees depending on distance and complexity.

Minimum order amount for delivery is $10.

Recipient Availability

We recommend ensuring the recipient is available during the delivery window. WE ALWAYS ATTEMPT TO CONTACT THE RECIPIENT BEFORE MAKING A DELIVERY. If the recipient is not available, we may:

• Contact the sender to coordinate

• Leave flowers in a safe, shaded place (weather permitting) or at the building’s reception desk. The recipient will be notified via SMS.

• Reattempt delivery with an additional fee.

Incorrect Addresses & Redelivery

Please double-check your delivery details. Incorrect addresses may result in delays and a redelivery fee.

Changes in Delivery

The delivery address can be changed:

• Should the recipient agree to an alternative delivery option that is more convenient for them—in the event of a delay caused by force majeure circumstances—the service fee remains unchanged, regardless of any increase in distance. The sender will be notified if possible. 

• At the request of the recipient and with the consent of the sender. The delivery fee might be changed.

Event & Setup Deliveries

For weddings, picnics, or event setups, delivery, setup, and breakdown times will be arranged in advance. We arrive early to ensure everything is perfect before your event begins.

  At The Purple Rose, we guarantee that our floral arrangements will remain attractive for at least ONE WEEK, provided they receive proper care.

Each arrangement comes with a card containing flower care recommendations. Please review and follow the provided instructions. Your satisfaction is our priority.

Fresh Flowers – No Returns

Due to the perishable nature of flowers, we do not accept returns on fresh floral arrangements once they have been delivered or picked up.

Damaged, Wilted, or Incorrect Orders

If you receive flowers that are damaged, wilted, or do not match the description, OR if they wilt within 3 days of purchase.

·        Please contact us immediately.

·        Include photos of the arrangement and the place where the flowers are placed.

·        We will offer a replacement, store credit, or a partial refund, depending on the issue.

Event Decor & Rentals

All décor, rentals, and setups are non-refundable once delivered or installed. If an event is canceled, please notify us at least 7 days in advance to explore rescheduling or partial credit (case-by-case).

Cancellations

·        Standard Orders: Cancellations must be made at least 24 hours before delivery for a full refund.

·        Weddings & Events: Deposits are non-refundable. Final balance refunds depend on how close the event is to the cancellation date and the terms of the Floral Services Contract if it was signed.

Custom Orders

  Custom arrangements and personalized event designs are non-refundable once we’ve started preparation or purchased special materials.

How to Request a Refund

Email us at info@thepurplerose.com

Or text us +17472722521 with:

·        Your full name

·        Order number

·        Photos (if applicable)

·        A short explanation

We’re here to help resolve any concerns with care and professionalism. Thank you for trusting us.