Serenity Bloom – A graceful and delicate arrangement of soft pink roses, carnations, and spray roses, beautifully complemented by light blue hydrangeas and lush greenery. Designed in a chic white hatbox, this bouquet radiates elegance and tranquility, making it a perfect gift for any heartfelt occasion.
STANDARD size is shown in the main picture.
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Rated 5 out of 5 stars
First off the customer service from this shop is EXCELLENT along with the flowers!!!! I ordered Mother’s Day flowers and even though there was a slight mishap with the design the owner and your reading that right the OWNER of the shop reached out along with their managers and corrected the situation ABOVE and BEYOND. And when I say above and beyond I mean not a basic “sorry for the mishap” but they all contacted me to correct the situation and before I had a chance to respond they drove to my mothers house and personally delivered the new, fresh, beautiful flowers along with a box of chocolates to ensure her Mother’s Day was beyond excellent! In all my years of having items delivered this shop did much more than deliver flowers they delivered an experience that went FAR beyond normal customer service. Overall ACEs in my book and I encourage anyone who is looking for beautiful flowers with an excellent track record of customer service to utilize ThePurpleRose!
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
At The Purple Rose, we guarantee that our floral arrangements will remain attractive for at least ONE WEEK, provided they receive proper care.
Each arrangement comes with a card containing flower care recommendations. Please review and follow the provided instructions. Your satisfaction is our priority.
Fresh Flowers – No Returns
Due to the perishable nature of flowers, we do not accept returns on fresh floral arrangements once they have been delivered or picked up.
Damaged, Wilted, or Incorrect Orders
If you receive flowers that are damaged, wilted, or do not match the description, OR if they wilt within 3 days of purchase.
· Please contact us immediately.
· Include photos of the arrangement and the place where the flowers are placed.
· We will offer a replacement, store credit, or a partial refund, depending on the issue.
Event Decor & Rentals
All décor, rentals, and setups are non-refundable once delivered or installed. If an event is canceled, please notify us at least 7 days in advance to explore rescheduling or partial credit (case-by-case).
Cancellations
· Standard Orders: Cancellations must be made at least 24 hours before delivery for a full refund.
· Weddings & Events: Deposits are non-refundable. Final balance refunds depend on how close the event is to the cancellation date and the terms of the Floral Services Contract if it was signed.
Custom Orders
Custom arrangements and personalized event designs are non-refundable once we’ve started preparation or purchased special materials.
How to Request a Refund
Email us at info@thepurplerose.com
Or text us +17472722521 with:
· Your full name
· Order number
· Photos (if applicable)
· A short explanation
We’re here to help resolve any concerns with care and professionalism. Thank you for trusting us.
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